Key Feature Overview: #

Living in a dormitory requires efficient communication between residents and dorm managers, especially when issues arise. Dormefy’s Help Desk feature streamlines the process of reporting and resolving problems, such as broken lights, malfunctioning AC units, or plumbing issues. Members can easily report issues from their dashboard, and dorm managers can swiftly assign tasks to resolve them. This system eliminates the need for manual communication and ensures members stay informed about the status of their reported issues.

How the Feature Works: #

The Help Desk feature in Dormefy allows dorm members to report any issues they encounter in their living space, and managers to take immediate action by assigning the task to a resolver. This ensures that problems are addressed quickly and efficiently. Members can track the status of their reported issues, including whether they are pending, assigned, or resolved, all from their dashboard.

• Issue Reporting: Members can report problems like broken lights, malfunctioning appliances, or maintenance needs.
• Task Assignment: Dorm managers can assign the reported issue to the appropriate staff or service personnel for resolution.

How to Create and Report an Issue (Member): #

Step-by-Step Guide: #

1. Log in to Dormefy:
   Access Dormefy using the web or Android app.
2. Navigate to Help Desk:
   From your dashboard, click on the Tools> Help Desk option.
3. Report an Issue:
   In the Help Desk section, click the Report an Issue button. Fill in the issue title and description in the provided fields.
4. Submit the Issue:
   Click Create Issue. Your reported problem will be immediately sent to the dorm manager.
5. Track Issue Status:
   You can track the issue status from the same Help Desk section. The status will show whether the issue is pending, assigned, or resolved, along with the name of the person resolving it.

How to View and Assign Reported Issues (Manager): #

Step-by-Step Guide: #

1. Log in to Dormefy:
   Access Dormefy using the web or Android app.
2. Navigate to Help Desk:
   From your dashboard, click on Help Desk under the Info section to see all reported issues.
3. Assign the Issue:
   Click the edit icon in the action column for the specific issue you wish to address. From here, select the appropriate resolver from the Assign Resolver field and update the status to Assigned.
4. Update Issue Status:
   Once the issue is resolved, update the status to Resolved. This change will notify the member and reflect in their dashboard.

With Dormefy’s Help Desk feature, dorm managers can streamline the process of resolving maintenance and other issues, keeping members informed and ensuring that problems are addressed promptly.